Terms of Use

StarReply helps multi-location businesses answer their public reviews. It drafts replies in your voice, publishes them to your connected review listings once you approve, reads each new review, and proposes next steps such as payment plans. You review and approve what goes out — StarReply does not send client messages without the controls you configure.

You are responsible for the activity under your account and for keeping your credentials secure. You must provide accurate information and promptly update it as needed. You must be authorized to connect any review listing or business profile you link to the Service.

You agree not to:

• Use the Service to send unlawful, harassing, deceptive, or abusive messages.
• Publish a reply that misrepresents a reviewer, their experience, or your relationship to them.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• Use the Service in violation of any applicable law, including messaging and privacy laws.

You are responsible for ensuring your follow-up practices comply with the laws that apply to you and your clients.

You retain ownership of your data — reviews, replies, your voice profile, and the content you connect or create. You grant us the limited rights needed to operate the Service for you, such as reading a review to draft its reply. We handle personal data as described in our Privacy Policy.

Replies are published to the listing you connect, under the approval settings you choose. You are responsible for reviewing drafts and for the messages that are sent under your account.

Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by law. We may change pricing with reasonable notice; changes apply to the next billing period.

The Service, including its software and design, is owned by StarReply and protected by applicable laws. These Terms do not grant you any rights in our trademarks or brand.

The Service is provided “as is” without warranties of any kind. StarReply does not provide legal, tax, or accounting advice, and nothing in the Service is a substitute for professional advice.

To the fullest extent permitted by law, StarReply will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim will not exceed the amount you paid us in the twelve months before the claim.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to others. On termination, your right to use the Service ends; sections that by their nature should survive will survive.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice. Continued use after changes take effect means you accept the updated Terms.

Questions about these Terms? Email us at hello@kynth.studio.